Q. Can you tell me a little more about your company?

A. Founded in 2015, we are a technology company. We are based out of San Francisco with satellite office in San Diego. We are bringing a Silicon Valley approach to Chiropractic. We believe in using cutting edge technology to make the offices of chiropractors efficient. Our goal is to provide the best and most affordable Chiropractic EHR software. Scheduling, intake, patient check-in, documentation, coding, managing billing, following up - All these should be the least of your concerns. zHealthEHR will take care of these while you are serving patients.

Q. Can you please explain differences between your monthly plans?

A. We have 3 different plans to help with your Chiropractic Practice management. All 3 plans provide basic Chiropractic EHR features including: Online Appointments, Scheduling, electronic Billing, Patient Check-In, Unlimited email/ Text reminders, Voice to text and Custom Chiropractic SOAP notes. Advanced Plan provides additional features of online booking and a patient portal. zHealthEHR Review Plus plan offers everything in Advanced plan plus features to capture patient reviews, respond to reviews and send unlimited email campaigns. These features are offered with a single goal of helping you expand your business.

Q. Do I have to sign a contract?

A. Yes, our pricing model is based on an Annual contract. Let us explain why.
Our onboarding process focuses on a hassle-free migration from your existing software, training you and your staff and setting up your account with zero errors. This is to ensure you have no hiccups in adapting zHealthEHR's Chiropractor software. We make every effort to make sure there is a zero interruption to your practice. We incur these expenses upfront as we are investing in the relationship with our customers. An annual contract helps us to deal with these expenses and lets us focus more on building a trusted relationship with you.

Q. What separates zHealthEHR from other chiropractic software vendors?

A. Great question! Below are some of our key features that will make you chose zHealthEHR over other vendors.

• A 100% cloud-based Chiropractic EHR Software
• Efficient and very easy to use interface
• Integrated with clearinghouse and credit card payment processing systems
• Choose from a range of Chiropractic SOAP Notes templates or let our team build one for you
• Our Basic Chhiropractor software offering at 99$/month with absolutely no hidden costs is the best in the market.

Q. Why do you have 3 different plans for Chiropractic Practice Management Software? Isn't it confusing?

A. We at zHealthEHR do not nickel and dime our customers. We grow along with your practice and want to provide flexibility by offering multiple choices tailored to your needs. Unlike many of our competitors we neither offer exorbitant flat pricing nor sell '�basic'� features like text reminders at additional prices.

Q. Do you charge more for additional users?

A. Any number of your front desk staff, office managers or billing personnel can access a single subscription of zHealthEHR. We only charge per provider. Massage Therapists have additional discounts for multiple providers. If you have questions about pricing, please call us directly at 1 (800) 674 - 2908 or email us at sales@zhealthehr.com. We are always happy to discuss price plans to meet your budget.

Q. Do you provide Managed Billing Services?

A. Yes! We do provide Managed Billing Services. This includes the following:

1. Demographic entry
2. Charge entry, Claim Submission, Filing
3. Coding
4. Payment posting - Posting of payments, payment reconciliation, payment balancing, credit balance recovery.
5. Denial management including corrections and resubmissions.
6. Insurance AR follow up with the Insurance payers for all claims submitted from the start of each individual contract of the Customer
7. Insurance follow up for any 0-30 days claims or any old claims.
8. Patient Day Sheet Reports, Patient statements, Primary and Secondary insurance paper claim printing, mailing along with Appeal letters.
9. Reports as needed to be submitted by the Customer

Q. How much does zHealthEHR Managed Billing Services cost?

A. zHealthEHR charges 5% of the total (gross) amount collected from ALL insurance companies and ALL patients (excluding co-pay) as a result of the billing services performed by zHealthEHR. In addition, zHealthEHR also charges 3% on the Capitated & Self Pay collected amount.

Q. Can I switch plans in the middle of a contract if I decide to upgrade or downgrade later?

A. We at zHealthEHR are always on your team. You can upgrade your plan any time to utilize additional features that boosts your practice. We put in a lot of effort when we onboard a practice and that involves your time too. So, we offer a 6 month initiation period after which you can consider downgrading if needed.

Q. Do you charge extra for software updates and data storage?

A. Software updates and data storage are free and secure. These items are included in your subscription plan. Updates are installed automatically with zero interruption to your service. You simply log into your practice and the latest update is available to you.

Q. Are electronic claims and ERAs included with your Chiropractic practice management software?

A. Unlike many of our competitors we offer key Chiropractic Billing Software features as part of our basic package. This includes: Billing, Full electronic claim submission with integration to Office Ally, Auto posting of ERA to patient profile and Auto Adjusting. zHealth EHR's integration with Clearinghouse system Office Ally lets you upload Claims with one click and get instant claim status reports. We integrate with NCMIC for credit card processing and doctors can utilize many features including: lower fees, recurring payments, secure payments and much more.

Q. Can zHealthEHR transfer the data from my current EHR software?

A. Of course, yes and we are here to help. Please keep in mind that we can migrate patient demographics and Insurance data only for free of cost. Simply supply us with a copy of your demographic and insurance data from your current EHR software in an Excel or .csv format and we'll take care of everything. If you have any custom transfer requests, we will assign a technical team to analyze your request and help you for an additional fee.

Q. Please explain to me more about your training and support options.

A. All new clients received 3-5 hours of training for free. We don't have a restriction on who or how many joins our training. And if you have a new office assistant within 6 months of onboarding then we train your new staff for free. We also provide access to our training videos and self-explanatory manuals. Above all you can always reach us at support@zhealthehr.com and we respond within 24 hours.

Q. What type of hardware requirements does your software have?

A. zHealthEHR Chiropractic Practice management Software is 100% cloud-based software. Unlike server-based software, zHealthEHR does not require any additional or specialized hardware. We're 100% web-based and run from your web browser. You simply log into our website from any internet-connected device to access your practice data. Moving to the cloud not only saves you the hassle of managing on-site servers and hardware, it often costs less while providing unmatchable data access capabilities and security.

Q. If I ever decide to leave you guys, what happens to my data?

A. We at zHealthEHR believe that you are the intellectual owner of your data. We provide tools to seamlessly export your data.

Q. Is my data safe in the cloud?

A. We take your data security very seriously. zHealthEHR runs on Fortune 500 SaaS infrastructure to not only ensure your data security, but also the continuous uptime of your account. Your data is safe and secure from any intrusions or disasters. It will be constantly backed up so we are always up and running even in the wake of any natural disasters.

Q. Can I submit electronic claims directly from zHealthEHR?

A. zHealthEHR is the only Chiropractor EHR software that provides features like electronic billing, claim submission and receive ERAs as part of basic plan. Our Chiropractic billing software is integrated with clearinghouse systems and you complete all your billing tasks without leaving our software.

Q. Why should I choose a cloud-based chiropractic EHR software over one that is server-based?

A. zHealthEHR is unique in that it's 100% cloud based. Cloud-based applications live on the internet rather than on your local computer. The major advantage for you as a user is that there is never any software to download, install, update or maintain. Also, with cloud-based software, you can access your practice data from any internet connected device anytime, anywhere.

Q. How long will it take for my office to be fully up and running with zHealthEHR Software?

A. We are 100% cloud-based EHR Chiropractic Practice Management Software and offer the quickest and easiest EHR Software implementation. We spend quality time to train, setup and onboard you. This process usually takes 3-4 weeks.

Q. How can I get a live demo of your software?

A. Click on the "Request for Demo" button on top of this page to schedule one right now.

Q. I need help to grow my practice and am all excited and ready to get started with zHealthEHR? What's the next step?

A. To get started with zHealthEHR, simply click the '�Get Started'� button under one of the plans listed above. We'll have your account setup and start your onboarding process within 24 hours.